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Delivery & Returns

Delivery and return policy for products and services sold on www.xsomatic.ro.

1. Identification of the trader

The Site is operated by GREEN BODY SRL, cu sediul social în Str. Oituz, Nr. 43B, Sat Brănești, Comuna Brănești, Jud. Ilfov, 077030, înregistrată la Registrul Comerțului sub nr. J23/2302/2012, CUI 15017086. (hereinafter referred to as “Green Body SRL”, “we” or the “Trader”).

Contact: e-mail office@xsomatic.ro, telephone +40 749 269 691, page Contact.

2. What we deliver

Through the Site we primarily offer:

  • Digital products — workbooks, online courses, PDF materials and, where applicable, access to video content on the Site;
  • Services — coaching / counselling sessions (in person in Bucharest or online).

At present we do not sell physical products with courier delivery. If physical products become available in the future (e.g. materials related to workshops), the delivery conditions will be clearly displayed on the product page before ordering.

3. Delivery of digital products

After payment confirmation:

  • access to the digital product (download link, content in the customer account and/or on the product page) is sent to the e-mail address used for the order, usually immediately or within no more than 24 hours (business days, in exceptional situations);
  • there is no physical delivery, shipping cost or dispatch period for these products;
  • for video content accessible on the Site, viewing takes place on xsomatic.ro, after authentication / proof of purchase, according to the instructions in the confirmation e-mail.

If you do not receive the access e-mail within the stated period, check your Spam / Promotions folder and contact us at office@xsomatic.ro with your order number.

4. Delivery / performance of coaching services

After payment confirmation for a session, we contact you to arrange the date, time and format (in person in Bucharest or online — Zoom / Google Meet). Appointment confirmation is made by e-mail or WhatsApp.

Rescheduling may be requested with reasonable notice (recommended: at least 24 hours in advance), subject to availability.

5. Payment

Card payments on the Site are processed through NETOPIA Payments (NETOPIA FINANCIAL SERVICES S.A.). Prices are displayed in Romanian lei (RON). Card data is not stored by Green Body SRL.

6. Right of withdrawal (return) — legal framework

Pursuant to Government Emergency Ordinance (OUG) No. 34/2014 on consumer rights in contracts concluded with professionals, the consumer has, in principle, a right of withdrawal of 14 calendar days for distance contracts, without having to justify the decision to withdraw.

7. Digital products

Digital products (workbooks, guides, downloadable courses) are delivered immediately after payment confirmation. In accordance with OUG 34/2014 on consumer rights (Art. 16(m)), the 14-day right of withdrawal does not apply to digital content supplied electronically when the buyer has given express consent to begin supply and has confirmed that they lose the right of withdrawal. By completing the order and checking the agreement box, you confirm that you agree to these terms. As a result, digital products cannot be returned, and amounts paid are not refunded after download/access.

Exception: cases mandatory by law (e.g. non-conforming or undelivered product).

8. Withdrawal / cancellation for coaching services

For coaching services, the right of withdrawal may be affected if performance has begun, with your agreement, before the expiry of the 14-day period (Art. 16(a) of OUG 34/2014).

If you cancel an already scheduled session, please notify us as soon as possible. Depending on the timing of the cancellation and the circumstances, we may propose rescheduling. Refunds for services not performed are assessed on a case-by-case basis, within the limits of the law.

9. Non-conforming products or technical issues

If the file / digital access is defective, incomplete or cannot be used for reasons attributable to us, please write to us within a maximum of 48 hours of receiving access, with a description of the problem. We will remedy by retransmitting access, replacing the file or, if remedy is not possible, by refund — in accordance with your statutory rights regarding conformity.

10. How to request a refund or lodge a complaint

Send your request to office@xsomatic.ro or via the form on the Contact page, stating:

  • the name and e-mail of the order;
  • the order number / date;
  • the product / service concerned;
  • the reason for the request.

Legally due refunds are made using the same means of payment used for the transaction, within the period provided by law.

11. Dispute resolution

You may contact ANPC (the Romanian National Authority for Consumer Protection) — anpc.ro — or the European Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.

12. Related documents

This page complements the Terms and Conditions. Processing of personal data: Privacy Policy.

Last updated: September 2026.